Refund Policy

Refund Policy

Last updated: 27th October 2024

At HumanizeTool, we strive to ensure your satisfaction with our services. This refund policy is designed to be fair to our customers while protecting our business from potential abuse.

Free Trial and Refund Eligibility

  1. Free Trial Period:

    • All paid plans include a 7-day free trial period
    • No charges will be made during the trial period
    • You can cancel anytime during the trial without being charged

  2. Plan Types:

    • Free Plan: As our Free plan does not involve any charges, it is not eligible for refunds.
    • Premium Monthly Plan: a) 7-day free trial b) No refunds after the trial period ends
    • Premium Yearly Plan: a) 7-day free trial b) Partial, pro-rata refund available up to 30 days from the first payment date c) No refunds after 30 days from the first payment date

Refund Process

  1. To request a refund, please contact our support team at [email protected] within the eligible refund period.

  2. In your refund request, please include:

    • Your account email address
    • Date of first payment (after trial period)
    • Reason for the refund request

  3. Our team will review your request within 2 business days.

  4. If approved, refunds will be processed within 5-10 business days.

  5. Refunds will be credited to the original method of payment used for the purchase.

Premium Yearly Plan Refund Calculation

  1. Within 30 days of first payment:

    • Pro-rata refund based on the unused portion of your subscription
    • Calculation: (Annual fee paid) * (Days remaining in annual term / 365) - (Processing fee of $20)
    • The processing fee is to cover administrative costs

  2. After 30 days of first payment: No refunds will be issued for cancellations or downgrades

Non-Refundable Items

  1. Subscription fees for Premium Monthly Plan are non-refundable once the trial period ends.

  2. Any taxes or fees imposed by your bank or payment provider are non-refundable.

Exceptions and Special Circumstances

  1. In the event of extended service outages (more than 24 continuous hours), we may offer pro-rated refunds or service credits at our discretion.

  2. If we terminate your account due to a violation of our Terms of Service, you will not be eligible for a refund.

Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review our refund policy periodically.

Contact Us

If you have any questions about our refund policy, please contact us at [email protected].